Avg answer 6 min
Help desk
Call, email or chat. A person in Torrance answers, not a ticket robot.
Patchbay IT · Torrance
IT that keeps the office running.
Help desk, security, backup and network for Torrance and South Bay offices of 5 to 75 people. One price per person, a person who answers in minutes, and a status page you can check yourself.
Sample numbers from a 22-person office this month.
Services
Everything the office plugs in, looked after.
Patched within 14 days
Monitoring and patching
Every laptop and server watched around the clock, updates pushed on a schedule.
Nightly, restore tested
Backup
Files, email and servers backed up every night, and a restore tested every month.
MFA on every account
Security baseline
Two-step sign-in on every account, managed antivirus and encrypted laptops.
Failover in 30 sec
Network and Wi-Fi
Firewall, switches, Wi-Fi and a backup internet line that takes over on its own.
Quarterly review
Planning
A quarterly review of what to replace, renew and budget for next.
Add a seat
Room to grow
Add people any month, and the price follows.
See the price builder
Response times
How fast we answer, in writing.
Every request gets a priority the moment it comes in. These times are in the contract, and the monthly report shows how we did. Sample targets
Weekdays 7 a.m. to 6 p.m. Pacific. With the after-hours add-on, P1 calls reach a tech 24/7 at (310) 555-0142.
| Priority | For example | We answer in | Fixed |
|---|---|---|---|
| P1Office down | No internet, email or shared files for everyone | 15 min | On site within 4 hours if needed |
| P2One person can’t work | A laptop won’t start, an account is locked | 1 hour | Fixed remotely or a loaner laptop |
| P3Something’s off | Slow Wi-Fi, a printer acting up, one app crashing | 4 business hours | Scheduled the same or next day |
| P4A request | New hire, new software, a shared folder | Next business day | New hires ready on day one with 3 days’ notice |
Day one
Six things every seat gets.
Most break-ins at small offices start with one stolen password or one old laptop. So these come with every plan, not as extras.
- 01Two-step sign-in On email, the accounting system and every admin account.
- 02Managed antivirus Watched by us, not a pop-up nobody reads.
- 03Encrypted laptops A lost laptop is a lost laptop, not a lost client list.
- 04Updates on a schedule Windows, Mac and the apps people actually use, within 14 days.
- 05Same-day offboarding When someone leaves, their access goes with them, that afternoon.
- 06Phishing practice A short fake phishing email each quarter, and a two-minute lesson for whoever clicks.
Switching
Moving from your current IT takes four weeks.
No downtime and no awkward handover calls for you. We talk to your old provider, and you keep the keys.
Week 1
We take stock
Every laptop, account, license, password and piece of network gear, written down in one place you can see.
Week 2
We take the keys
Admin passwords move into a shared vault, and we get your old provider’s handover. You keep owner access to all of it.
Week 3
We switch on the watch
Monitoring, patching and backup go live. The first restore test happens before the week ends.
Week 4
We fix the top five
The five biggest risks from week 1, fixed, then your first planning review with a written list for next quarter.
Status
See what we see.
Your office gets its own status page: the internet lines, Wi-Fi, email, files and backups, checked every minute, with every hiccup written up in plain words.
Open the sample status page- Internet, main line99.97%
- Internet, backup line100.00%
- Firewall100.00%
- Wi-Fi100.00%
- Email and calendar99.98%
- Shared files99.93%
- Nightly backup100.00%
- Laptops up to date100.00%
- Uptime over 90 days at a sample 22-person office
Free assessment
Start with a morning on site.
We look at your network, accounts, laptops and backups, and send a written report in five business days. Keep it whether you hire us or not.
Plans from $95 per person a month Sample
