Concept site Patchbay IT is a fictional managed IT provider, designed and built by Patrick Bushe to show what I make for managed IT providers. Fictional, by Patrick Bushe

System status

What we watch at a sample 22-person office, checked every 60 seconds. Clients get this page for their own office.

Sample office

All systems normal

Last checked a minute ago. Sample

Every incident, in plain words.

What happened, what it affected, and what we changed so it doesn’t happen again. Samples

  1. 3 days agoInternet, main lineOutage, 42 min

    Main internet line down

    The provider had a fiber cut. The backup line took over in 30 seconds; nobody lost their connection. Main line back at 11:12 a.m.

  2. 9 days agoLaptops up to dateDegraded

    Two laptops missed an update

    Both were closed in a drawer over a long weekend. Patched the next morning when they came back online.

  3. 17 days agoNightly backupDegraded

    One backup ran late

    A large video folder pushed the nightly backup past 6 a.m. Finished at 7:40 a.m.; we moved the folder to its own schedule.

  4. 26 days agoWi-FiDegraded, 55 min

    Slow Wi-Fi in the back office

    One access point was overheating in a closet. Moved it to the ceiling the same afternoon.

  5. 38 days agoEmail and calendarOutage, 24 min

    Email sign-in errors

    A problem on the email provider’s side. We posted updates here until it cleared; nothing to do on your end.

  6. 51 days agoFirewallDegraded, 8 min

    Planned firewall update

    Scheduled for 9 p.m. with a week’s notice. Eight minutes offline, done before 9:10 p.m.

  7. 64 days agoShared filesOutage, 96 min

    Shared drive offline

    A failed disk in the file server. The spare took over after a restart; the failed disk was replaced next day under warranty.

  8. 77 days agoInternet, backup lineDegraded

    Backup line test failed

    The monthly test showed the backup line’s modem had reset to factory settings. Set up again the same day and retested.