System status
What we watch at a sample 22-person office, checked every 60 seconds. Clients get this page for their own office.
Sample office
Last checked a minute ago. Sample
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Internet, main line99.97%
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Internet, backup line100.00%
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Firewall100.00%
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Wi-Fi100.00%
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Email and calendar99.98%
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Shared files99.93%
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Nightly backup100.00%
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Laptops up to date100.00%
Every incident, in plain words.
What happened, what it affected, and what we changed so it doesn’t happen again. Samples
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Main internet line down
The provider had a fiber cut. The backup line took over in 30 seconds; nobody lost their connection. Main line back at 11:12 a.m.
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Two laptops missed an update
Both were closed in a drawer over a long weekend. Patched the next morning when they came back online.
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One backup ran late
A large video folder pushed the nightly backup past 6 a.m. Finished at 7:40 a.m.; we moved the folder to its own schedule.
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Slow Wi-Fi in the back office
One access point was overheating in a closet. Moved it to the ceiling the same afternoon.
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Email sign-in errors
A problem on the email provider’s side. We posted updates here until it cleared; nothing to do on your end.
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Planned firewall update
Scheduled for 9 p.m. with a week’s notice. Eight minutes offline, done before 9:10 p.m.
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Shared drive offline
A failed disk in the file server. The spare took over after a restart; the failed disk was replaced next day under warranty.
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Backup line test failed
The monthly test showed the backup line’s modem had reset to factory settings. Set up again the same day and retested.